Last week, two of our client’s site had this error when accessing its wp-admin page,
Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
And searching through Google I found the following links:
That’s the key phrase. Mod_security is managed by your host. Please contact Hostgator tech support.
and also this link:
saying almost the same thing:
You’ll have to contact your hosting provider about that.
mod_security is a server-level security system, and it sounds like they have it tuned a bit too strict.
And so, I’ve tried to contact hostgator (in my case) chat support as I need immediate response and resolution.
I was entertained after 17 minutes of waiting on the cue. And did tell the tech support representative about the mod_security error.
I gave him the two links that had this error, and the tech says he didn’t see any error in his end. He even asked for my ip address thru hostgator.com/ip.
But, unluckily he can’t solve the issue and forwarded me to there Level 2 Tech Support. I was even thinking that I need to explain again what we’ve talked with the first tech (Level 1 Tech Support). And after a careful look and investigation, the error seems to be triggered by a number of failed login attempts from my ip address. I was even more shocked knowing that it can only be triggered after a thousand attempt in a span of an hour. Of course, I didn’t failed to login such so may failed attempts. So maybe a hacker or a virus may have caused the problem. And the error won’t correct until all failed attempts stops. And in my end, I can’t do anything to fix that error, I can’t even login. And so with the Level 2 Support, he also can’t do anything about the error to stop. Luckily, it came to my mind that if my ip is currently blocked to access my client’s website, so maybe all I need is to use another ip address other than what I currently used.
All I can think of such ip address service is the https://www.tunnelbear.com/ in which it’s so handy, that they even have a chrome extension and tunnel bear will do the rest for you. Just like any other VPN software, it hides your actual ip address as though you’re from other country or something like that.
Lo and behold! I can now access both of my websites’ wp-admin page. It all takes a VPN service.